Randolph This is an email I have just written to discovery [AT] tip-offs.com, when I discovered a fraudulent withdrawal of funds from my bank account yesterday, three days after my account was cancelled (and confirmed in writing).
“To whom it may concern.
I am a long-time Discovery Health and Discovery Life member. I was until very recently also a customer of Vitality Broadband.
However, when I asked them in July 2009, and then again in August 2009 (due to lack of response), to upgrade my account from three separate ADSL accounts, totalling 8GB monthly cap, to a single 10GB monthly cap, they did not upgrade me. This was despite several telephone calls and emails confirming my request.
I became extremely dissatisfied with this lack of service, that I decided in September 2009 to cancel my account. On 1 October 2009 I telephoned again to confirm my cancellation, which I confirmed in writing, only to be informed that the cancellation would take place on 31 October 2009.
All three of my ADSL accounts were terminated during the course of the morning of 31 October 2009, despite my being under the assumption that “end of the month” meant I would have another few hours of service at least. This is my first complaint of fraud by Vitality Broadband. I wrote an email to the support address to complain about this. I have not heard anything yet.
My second complaint, which you can confirm from the attached document, is the debit order from my bank account which was deducted without my permission by Vitality Broadband yesterday, 3 November 2009, for an amount of R352, despite not having ANY ADSL accounts with Vitality Broadband as of 1 November 2009. I logged into my account to verify this, which is how I came upon this proof fraudulent withdrawal of funds (over and above proof as seen on my bank statement).
I have notified the accounts department and support desk of Vitality Broadband that I will sue them in the small claims court if I do not receive an immediate refund. However, I have taken this opportunity to inform you of this fraudulent activity, because they have a knack of not responding appropriately.
I will be lodging a complaint on HelloPeter.com as well as posting a notice on my personal website of this fraud.
Regards
Randolph Potter”