This is getting a lot more interest than I expected, so I’ll just let you know that:

  1. After a lot of to-and-fro with customer support, I spoke to a director at the company.
  2. The director disavowed any wrongdoing on FastMail’s part.
  3. I received a full refund, even though I used the service for two months.
  4. I stand by what I said about their customer support.

This is now resolved. I am self-hosting my mail, finally. There will be no further discussion on this topic.

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