Randolph I converted (after much trial and tribulation) to a "Flexi" account with Sentech recently. Under the Flexi account, I have a cap of 3GB, which according to my understanding, is reset on the first day of each month.
On 1 January 2007, at 05:18:46 09:18:46, I received an email stating that my 3GB cap was reached, and my account would be suspended. Should I wish to reconnect, I'd have to contact the help desk.
I only read this email from work, because I didn't have any Internet access at home to get the email in the first place. All I knew is that we couldn't connect. After all, the line was dropped at some stage in the late afternoon of 1 January 2007, and I was none the wiser about the cap being reached.
I called them this morning, after reading the email. I was on hold for 10 minutes. I complained about this, and Lwazi Langa said that they had high call volumes. I told him how useless their accounts department is, and after receiving a reference number, I asked for the email address he used to contact the finance department. He refused. I said that I was entitled to the information in terms of the Promotion of Access to Information Act of 2000, and he refused outright, citing policy.
I then said he would not be fired if he gave me the details, saying that it would be illegal to fire him, and he refused. I then said he could work for anyone in this country as opposed to Sentech even if he did lose his job. He still refused.
Sentech is purposefully keeping information from the public, with the intention of hiding their inefficient systems, policies and procedures, and I demand access to this information.